What are the covid restrictions?
Bike tours are a great way to explore cities while staying safe, as we'll be outside for the duration of the tour. We ask that all groups maintain social distancing from their guide and wear masks when appropriate. Hand sanitizer is available for all guests, and high-touch surface areas will be cleaned before and after each use.
Where is the meeting point?
The tour meets at Via dei Cimatori 9R, 50122 Florence. Please be advised that there is not great mobile phone reception in and around our office, so screenshots of the walking directions can be helpful.
What kind of cycling level does this tour require?
A private tour is a great way to control the pace of the tour and match it to your groups' ability. While we ask that all guests are comfortable riding a bike (except for little ones who will use a baby seat), we aim to maintain a leisurely pace. In order to see all of the sites in the allotted time, we ask that riders have good balance, be able to start and stop comfortably, and be familiar with hand brakes. Most of our typical tour itinerary is on roads and although we stick together as a small group and carve out a lane for ourselves, we ask that all guests feel confident with their riding ability. The road surfaces in Florence vary and may include cobbled streets as well as smooth gravel and pavement. Safety is our number one priority but confidence in yourself is the first step to overall group safety. If you're not sure how you'll fare, your group is welcome to come to our office about 30 minutes prior to your tour start time to try the bikes. A private tour is a great way to ensure that the pace is as fast or slow as you'd like, as we'll fully cater to your groups' needs.
Would this be a good tour for kids?
Yes! A private bike tour is a wonderful way for kids comfortable on bikes to discover Florence. We only ask that your children have been riding for a while, are comfortable riding alongside the others in your group, and can navigate riding a bike on various surfaces including cobbled streets. Please keep in mind that children under 18 years old must be accompanied by an adult on the tour. We have various sized city bikes to accommodate just about every size of rider, from extra small 20 inch wheeled bikes for riders that are 3.3ft (100cm) to extra large for riders up to 6.5ft (198cm). Unfortunately, we do not have tricycles, tandems, or bikes with training wheels for adults or children that may be less confident in their riding ability. Due to limited availability, please book 20” and 24” wheeled bikes in advance. Please Note: All extra small 20 inch and small 24 inch bikes are equipped with hand brakes.
What's the cancellation policy for a private tour?
We're happy to offer free changes and 100% refund up to 7 days before the tour. Failure to cancel a reservation at least 7 days prior to scheduled departure may result in forfeited travel funds. Fare difference may apply. Please note that our tours do run rain or shine, and we have ponchos available for free in our office. If it looks like rain is in the forecast on the day of your tour, feel free to contact us within 7 days and we'll do our best to reschedule based on availability.
Are helmets required?
Helmets are provided, however in Italy adults are not compelled by law to wear a helmet. We have helmets of all sizes available in our office. Studies have shown that helmets can reduce head injuries by at least 85%.
Are reservations required?
Yes, reservations are required for all tours and are vital for private tours as we will reserve a guide just for your group.
Could we organize a private tour in a different language?
All scheduled tours are in English, but private tours can sometimes be scheduled in other languages, given we have a tour guide who speaks the language of your choice. Please reach out to us at italy@fattiretours.com to inquire about another language option.
Which museums entries are included in this tour?
This private tour is designed to give your group a broad perspective of the city, and we do not include entries to any museums. If you wish to organize entry into a specific museum or monument, please reach out to us in advance, as this will require additional time and ticket organization.
What's the best number to call if I can't find the meeting point?
If you are having difficulty finding the meeting location for your tour, please call us at +39 334 548 0264 and our staff will be happy to help you find your way.
What time should we arrive?
We ask that all guests arrive 10-15 minutes early for the scheduled tour. This gives us time to get you checked-in, fitted correctly for bikes, and a chance to get comfortable on your bike before we take off.
Can I ride if I'm pregnant?
Pregnant women are strongly discouraged from joining bike tours due to cobbled streets.