How are you protecting against covid?
We guarantee sanitized equipment (bikes and helmet) before and after each use. We have masks available for guests as well as hand sanitizer, and we do our best to maintain social distancing while on tour.
Where is the meeting point?
The tour meets at Via dei Cimatori 9R, 50122 Florence. Please be advised that there is not great mobile phone reception in and around our office, so screenshots of the walking directions can be helpful.
Is this tour difficult?
We've created this tour to be a perfect activity for those looking to maintain a leisurely pace while exploring the city. Fun and safety go hand in hand, so being able to ride a bike is paramount. Intermediate bike riders will find this tour enjoyable and relaxing. Intermediate for us means that you should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. Most of this tour is on roads and although we stick together as a group and carve out a lane for ourselves, we ask that all guests feel confident with their riding ability. The road surfaces in Florence vary and may include cobbled streets as well as smooth gravel and pavement. Safety is our number one priority but confidence in yourself is the first step to overall group safety. If you're not sure how you'll fare, we invite you to come to our office about 30 minutes prior to your tour start time to try the bikes.
Is this a good tour for kids?
Yes! This bike tour is a wonderful way for kids comfortable on bikes to discover Florence. We only ask that your children have been riding for a while, are comfortable riding in a group, and can navigate riding a bike on various surfaces including cobbled streets. Please keep in mind that children under 18 years old must be accompanied by an adult on the tour. We have various sized city bikes to accommodate just about every size of rider, from extra small 20 inch wheeled bikes for riders that are 3.3ft (100cm) to extra large for riders up to 6.5ft (198cm). Unfortunately, we do not have tricycles, tandems, or bikes with training wheels for adults or children that may be less confident in their riding ability. Due to limited availability, please book 20” and 24” wheeled bikes in advance. Please Note: All extra small 20 inch and small 24 inch bikes are equipped with hand brakes.
What's the cancellation policy?
For those joining our public Florence Night Bike Tour, we're happy to offer free changes and 100% refund up to 24 hours before tour. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply. If you opt for a private tour, please note that your tour must be cancelled or rebooked at least 7 days in advance of the activity start time. Failure to cancel a reservation at least 7 days prior to scheduled departure may result in forfeited travel funds. Reschedulings are subject to availability.
Do we go inside the museums and monuments?
Unfortunately, our Florence Night Bike Tour isn't long enough to give us the proper amount of time needed to enter any of the sites that we see on tour. This tour is designed to enjoy the city from a broad perspective and explore the shift from daytime to evening. We hope that our guests come away with a greater understanding of its history and layout, and we're happy to give you more information on how to visit the interior of museums and monuments later in your trip.
What if it rains?
Our tours run rain or shine, and we have rain ponchos available in our office free of cost. We encourage all guests to consult the weather forecast and plan your dress accordingly. In the summer months, please prepare for the heat by bringing/wearing adequate sun protection, and staying hydrated. Even if you are accustomed to high temperatures, air-conditioning is not always available in Italy.
Am I required to wear a helmet?
Helmets are provided, however in Italy adults are not compelled by law to wear a helmet. We have helmets of all sizes available in our office. Studies have shown that helmets can reduce head injuries by at least 85%.
Can I join if I'm pregnant?
Pregnant women are strongly discouraged from joining bike tours due to cobbled streets.
Are reservations required?
Yes, reservations are required for all tours. If you don't have a reservation, we still encourage you to swing by our office, located at Via dei Cimatori, 9R 50122 Firenze and we'll do our best to accommodate you!
What is the number to call if I am lost and trying to find the meeting point?
If you are having difficulty finding the meeting location for your tour, please call us at +39 334 548 0264 and our staff will be happy to help you find your way.